My Account
We are continually looking for new ways to enhance our member’s experience. Our portal gives members more control and convenience when accessing and managing their family accounts.
You can manage your account here
You can report an Absence, use a Makeup Token, Enroll, Transfer, Drop a class, update your Credit Card information and see Transaction History.
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Membership and Billing Explained
When you sign up, it is a monthly membership. You will have the same time slot every week, and you do not need to re-enroll each week. The time and coach you choose will remain yours until you decide to stop.
Lessons are a recurring monthly membership and are billed at the beginning of each month (the first month is prorated). The price is calculated and billed for the number of classes that month. For example, your class is on a Monday and there are 5 Mondays in the month. Price of class x number of classes in that month = amount billed for that month.
Annual Registration Fee
There is a $35 annual registration fee per student collected at initial registration and annually on the anniversary month.
Dropping or stopping your classes Explained
If you wish to discontinue your membership it MUST be done on or before the 15th of the month prior to the start of the next month or you will be billed for the next month. If you stop halfway through the month, no credits/refunds are given for remaining classes. Do not tell your swimming instructor; they are not responsible for your account. The Drop date should be the date of your last lesson or the last day in the month. If you stop your monthly membership, you will lose your time spot. If you have Makeup Tokens remaining, you must go into the portal and select a class here https://www.swimphi.com/my-account/#makeup. Makeup Tokens don’t automatically get applied to your old time if you stop lessons.
Go to your portal Swimphi
Click “My Account”
Click on “Enrollments”
Click on “Drop Enrollment”
Enter Drop Date, along with any notes
Click “Yes, please drop!”
Reporting Absences & Makeup Tokens
Here's how our absence reporting and makeup token system works:
If you can't make a swimming lesson, you need to report your absence. If you report it more than 24 hours before the lesson starts, a Makeup Token will be generated for you after the date of the reported absence. However, if you report your absence less than 24 hours before the lesson, it will be considered a normal class and you'll be charged for it.
Understanding Makeup Tokens
Each student is allowed one Makeup Token per month. This token is generated after the date of your reported absence, but only if you reported it more than 24 hours in advance. Just like with reporting absences, if you report it under 24 hours, it counts as a normal, charged class.
If you report more than one absence in a month, you won't receive additional Makeup Tokens. This means you can only make up one lesson per month. For any subsequent absences in that month, you'll be charged for the missed lessons, regardless of when you reported them.
You can schedule your makeup lesson up to 7 days in advance and at least 12 hours beforehand. Keep in mind, Makeup Tokens expire 90 days after they are issued.
Go to your portal Swimphi
Click “My Account”
Click on “Future Absences”
You can choose “By Date” or “By Enrollment”. Click on the easiest option.
Click “Submit Absences”
Understanding Makeup Tokens
Each student is allowed one Makeup Token per month. This token is generated after the date of your reported absence, but only if you reported it more than 24 hours in advance. Just like with reporting absences, if you report it under 24 hours, it counts as a normal, charged class.
If you report more than one absence in a month, you won't receive additional Makeup Tokens. This means you can only make up one lesson per month. For any subsequent absences in that month, you'll be charged for the missed lessons, regardless of when you reported them.
You can schedule your makeup lesson up to 7 days in advance and at least 12 hours beforehand. Keep in mind, Makeup Tokens expire 90 days after they are issued.
Go to your portal Swimphi
Click “My Account”
Click on “Makeups”
Check you have the correction location using Location tab at the top.
Click on “Current Location Makeup Token”
Click on “Use Makeup Token”
Look through the dates and select an open “Private Lesson”. You can only use a Makeup Token within 7 days of class. There maybe more classes available closer to the class date due to people cancelling.
Click on “Use Makeup Token” to confirm
Enroll a student in class
If you have already created an account, you can easily enroll in a new class. This must be done 24 hours before the class starts, otherwise the system will not let you.
Go to your portal Swimphi
Click on “Enrollments”
Click on “Create Enrollment Now!”
Select the student (if you have multiples family members)
Click on “See Classes”
Check you have the correction location using Location tab at the top.
Select Private Lesson or class you are interested in
Click on “Enroll now!”
TRANSFER a student into another class
If you have already created an account, you can easily enroll in a new class. This must be done 24 hours before the class starts, otherwise the system will not let you.
Go to your portal Swimphi
Click on “Enrollments”
Click on “Transfer Enrollment”
Check you have the correction location using Location tab at the top.
Choose and click on a different class
Check Transfer Date is correct
Click on “Yes, please transfer!”
UPDATE credit card
Go to your portal Swimphi
Click on “Payments” tab
Add Payment Information
Click “Enter Payment Information”
Buy and Redeem a Punch Pass (for private lessons)
If you don’t want to commit to a monthly membership. You can purchase packages of private lessons instead. You can only book 7 days in advance from our availability we have that week. Once you had punched in (enrolled in a class) it can’t be undone. Unused Punch Passes expire 180 days from day of purchase.
To purchase click here
Go to your portal Swimphi
Select Shop and then Passes
Select which package you want.
Select Student who package is for.
Click “Add Pass to Cart”
Click “Pay now”
To Redeem your Punch Pass
Go to your portal Swimphi
Click on “Passes”
Click “Use Punch Pass”
Select Date
Click on class you want
Click on “Punch In”
